ComponentOne FrontLine® 2008 Spotlight

Hassle Free Online Support Experience for Your Customers and Employees.

ComponentOne FrontLine™ helps you cut support costs while making customers happier by helping you share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. FrontLine is unique in that it provides world-class power in a package that is easy to implement and manage.

Overview
Powerful
Measurable Results
Live Demo

What is ComponentOne FrontLine™?

ComponentOne FrontLine™ gives you a knowledge-based Web portal that is ready to deploy out-of-the-box for various uses including: Customer Support sites, Help Desks, and Intranets. FrontLine has a simple three-step installation process that can be up and running in a matter of hours. First, install FrontLine on a single Web server, all interfaces are Web-based so there is no need for any installations on the clients side. Second, create the articles with the WYSIWYG editor or import documents in any common file format. Third, deploy a fully customizable portal that provides 24x7 information access. FrontLine provides everything you need to provide a rich support experience with extras that include support ticketing, knowledge approval process for quality assurance, and permission based knowledge access. You get all this in one package for a fraction of the price of similar systems.

Product Overview Movie

In just five minutes, you will learn what ComponentOne FrontLine™ is, why you should use it, and what makes it so unique.

Highlights

	Easy Implementation Everything installs from one package on one server out-of-the box with a standard install wizard. All interface’s are Web-based, so no client installs are necessary.
	Import Existing Documents Import documents you already have and use those documents as articles, conversion is not necessary. The search engine will even scan the documents’ contents.
	Easy Knowledge Authoring Use FrontLine’s robust WYSIWYG authoring interface for creating articles from scratch.
	Customizable Web Portal Paste in your own header and footer, customize the look and feel, and embed the default portal into your site. Also use the API to create your own portal.
	Ticketing Track and manage tickets submitted through the Web portal and automatically escalate them based on content.