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Support Services

Support Services

Full-service Support

ComponentOne services are offered in three configurations: Standard, Gold, or a new Platinum level. With these services comes various combinations of HelpCentral, C1 knowledge base, C1 Forum, on-line technical support, email technical support, live phone technical support, and more. In addition to ComponentOne’s services, various combinations of our bug fixes, product enhancements, and on-going minor product upgrades are included. Finally, with Platinum service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.

Highlights

Knowledge Base Support

Knowledge based support allows any and all customers to access the ComponentOne knowledge base that provides access to key documents on all products, topical issues, and technology information.
ComponentOne Forums Provide Our Customers a Voice

ComponentOne Forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The Forums are organized around three tiers. There are Forums at the overall product level, at the individual product level, and at the component level.
HelpCentral is a Great Resource for Developers

Based on your level of authorization with ComponentOne, you are provided access to white papers, articles, product information, FAQ’s, revision history, demos, and more.
Online Web Support

You have the ability to submit a support incident through the Web and receive an email response from the ComponentOne support team.
Email Support Provides an Easy Means of Help

Email support is the same as our On Line Web support, but it allows the customer to access us through email (provided they assume the responsibility of identifying themselves as a paying customer).
24 Hour FastTrack ResponseNew

For our Platinum, Corporate, and SMB customers, ComponentOne is proud to announce a new service where we provide a minimum 24 hour confirmation and attempted resolution of any issue submitted to us.*
Industry-leading Live Phone Support

ComponentOne provides live phone support to our customers. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.

ComponentOne product lines encompass a diverse range of high-quality, cutting-edge tools and solutions enabling users to successfully build powerful, robust applications. ComponentOne is the premier provider of a diverse set of WPF, Silverlight, .NET, ASP.NET, Mobile and COM components focused on accelerating visual development with drag and drop tools that simplify the design-time experience and extend the power of Visual Studio.

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