ComponentOne Studio services are offered in Standard and Platinum levels. These options are structured to meet the needs of every developer and ensure your success in using ComponentOne Studio products. They provide various levels of access to community, forums, online technical support, live phone support, bug fixes, new releases and more.

Standard Support Platinum Support
24 Hour FastTrack Response *
Industry Leading Phone Support
Access to hotfix builds
ComponentOne Studio Blogs
ComponentOne Studio Forums
Access to 3 major releases per year
Online Support
Email Project for Analysis

*For our customers with a current Platinum subscription, we provide a response to any issue submitted to us within 24 hours (excluding weekends and observed US holidays).

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Our Platinum support service expands your options for interacting with our engineers, providing you an additional layer of support. By adding Platinum support to your Studio subscription, you will receive priority support for online submissions, guaranteed 24-hour weekday response time and unlimited phone support incidents for one year.



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